Terms and Conditions

1. Acceptance of Terms

By accessing and using this website, you agree to be bound by these Terms and Conditions, all applicable laws, and regulations. If you do not agree, please do not use this site.

2. Product Use Disclaimer

All products sold on this website are intended for laboratory research purposes only.

• •Products are NOT intended for human consumption
• •Products are NOT intended to diagnose, treat, cure, or prevent any disease
• •Products are NOT for veterinary use
• •Products are NOT for resale or compounding

By purchasing from this website, you represent and warrant that:

• •You are at least 21 years of age
• •You are a qualified researcher or purchasing on behalf of a research facility
• •You understand the nature of the products being sold

3. Compliance Responsibility

• •The buyer is solely responsible for ensuring compliance with all applicable laws and regulations in their jurisdiction regarding the purchase, use, and handling of products.
• •Mongo Research LLC makes no representation that products are appropriate or legal for use in all locations.

4. Order Acceptance & Refusal

We reserve the right to:

• •Refuse or cancel any order at our discretion
• •Limit quantities purchased
• •Cancel orders suspected of misuse or policy violation

If your order is canceled, you will be notified and refunded in accordance with our refund policy.

5. Pricing & Payment

• •All prices are listed in USD and are subject to change without notice.
• •We accept approved payment methods through secure third-party processors. By submitting payment, you authorize us to charge the full amount of your order.

6. Shipping Policy

• •Orders are processed within 1–3 business days
• •Shipping times may vary depending on carrier and location
• •Tracking information will be provided once shipped
• •Mongo Research LLC is not responsible for delays, lost, or stolen packages once they are in the carrier's possession.

7. Refund & Return Policy

Due to the nature of our products:

• •All sales are final
• •We do not accept returns or exchanges

Exceptions may be made if:

• •The wrong item was shipped
• •The product arrived damaged

Claims must be submitted within 48 hours of delivery with supporting evidence.

8. Limitation of Liability

Mongo Research LLC shall not be liable for:

• •Improper use of products
• •Any damages resulting from misuse or unauthorized application
• •Indirect, incidental, or consequential damages

Use of products is entirely at the customer's risk.

9. Intellectual Property

All content on this website—including logos, branding, product names, images, and text—is the property of Mongo Research LLC and may not be used or reproduced without written permission.

10. Privacy

Your use of this website is also governed by our Privacy Policy. We are committed to protecting your personal information and maintaining secure transactions.

11. Modifications to Terms

We reserve the right to update or modify these Terms at any time without prior notice. Continued use of the website constitutes acceptance of those changes.

12. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the State of Texas, United States.

13. Business Information

For any questions regarding these Terms:

• •Mongo Research LLC
• •San Antonio, Texas, United States
• •Email: [email protected]