Frequently Asked Questions

Mongo Research LLC provides high-quality research-grade laboratory materials intended strictly for laboratory and research purposes only.

We accept secure payments through approved third-party payment processors. Available options will be shown at checkout.

Orders are processed quickly, so we cannot guarantee modifications or cancellations once an order is placed. If you need assistance, contact us immediately at [email protected]

Orders are typically processed within 1–3 business days. Standard Shipping takes 2–7 business days, and Expedited Shipping takes 1–3 business days.

Yes. Once your order ships, you will receive a tracking number via email.

Once a package has been handed over to the shipping carrier, delivery is outside of our control. If your package is delayed, lost, or marked as delivered but not received, please contact the shipping carrier directly.

Customers are responsible for providing accurate shipping information. If an order is returned due to an incorrect address, additional shipping charges may apply.

Due to the nature of our products, all sales are final.

Yes. We may offer a resolution if you received the wrong item or your order arrived damaged. You must contact us within 48 hours of delivery with photos and your order number.

All products are intended strictly for laboratory research purposes only.

We do not provide instructions for use beyond research-related handling.

No. Products sold by Mongo Research LLC are not intended for resale.

It is the customer's responsibility to ensure compliance with all local, state, and federal laws regarding the purchase and use of our products.

No. We make no guarantees regarding outcomes or results of any kind.

For any questions or support inquiries, reach us at [email protected] or visit www.mongopeptides.com